Adding a new person to the PLM Scamark is always done by following a two-step process.
**Please note that only a User with the User Role of “Supplier Administrator” can create additional users for the company and sites.**
First, by creating this person as a 'User' to give them their login details:
1. Click on (1)'Company' then select (2)'Users'.
2. Click on (3) 'Actions' and (4) 'New User'.
3. Fill in the fields with a red asterisk, as they are mandatory. The login ID must always be the email address of the user.
4. Assign the new user their roles and permissions.
a) Select the User Type. The type of user defines the amount of information which the user can view and edit on the PLM portal.
Supplier User – This type of user can see all Company and Site information.
All Sites User – This type of user can see all the information relating to the sites of the company but none of the company information.
Site User – This type of user can only access the information of the site they are attached to. Please ensure that this user is attached to the correct site.
b) Once you have selected the type of user, you can then select the levels of access they have to the information on the PLM. Click on the three horizontal dots to select the User Roles:
Supplier Administrator – As well as having extended access to the information stored on the portal, the administrator can also create other users for the portal and respond to alerts of the system.
Supplier User – This user can view and edit the Company and site information, but cannot create other users.
**Please note the Sales Manager, Crisis management primary contact and Crisis management contact (outside office hours) must be assigned to a Supplier Administrator or Supplier User, but they cannot be a Site User only.**
Choose the roles of the user from the left-hand side of the screen in the 'Available' window, once chosen they will appear on the right-hand side of the screen in the 'Selected' window.
Once you have added all the necessary roles to this profile, click 'OK'.
After you have finished creating this User, click 'Actions' then 'Save and Exit'.
When a new user is created, they receive an automatic email notification from the PLM Scamark which informs them that their account has been created. This email contains a link to activate their account as well as a link to the portal. This new user will have to create their own password when they try to connect to the portal for the first time. (Please note – the activation email sent to each new user will expire 3 to 4 days after it is sent. If the account is not activated, you will need to contact the PLM Scamark Support Service in order to resend an activation email.)
It is important to remember that only the internet browser Google Chrome can be used to reset or set up a new password.
The second step is the creation of a 'Contact' to assign the new user their roles:
1. Click on 'Company', then 'Company Details'.
2. Select the second tab named (1)'Contacts', then click on (2)'Actions', and (3)'New Contact'.
A pop-up window will appear, click 'OK'.
3. Fill in the required fields (1, 2 and 3).
Following this, select the mandatory (4) 'Supplier Contact Roles' and the 'Site Contact Roles' for your chosen contact. They will appear in the list as the roles marked with a yellow asterisk.
-Sales manager (supplier and site)
-Crisis management primary contact (supplier and site)
-Crisis management contact (outside office hours) (supplier and site) **Please make sure to add a mobile phone number, which is mandatory for this role**
-Quality manager (site)
-Specification admin contact (site)
Once you're done selecting roles, remember to do 'Actions', then 'Save & Exit' to add the new contact to your company.
You can contact us by email at plmscamark@msacsolutions.com
Feel free to contact one of our support technicians between 9 AM and 5 PM (Central European Time) Monday to Friday by calling +33 1 76 28 43 76
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