2. How do I clear my internet browsers' (Google Chrome and Mozilla Firefox) cache and cookies?

You will find below the necessary steps to help fix certain difficulties you may run into with internet browsers whilst connecting to the PLM portal or using specifications.

You can occasionally empty your cache to resolve certain problems (for example, if you have incorrectly closed a specification without using the tab 'Actions', and then selected 'Exit').

For Google Chrome: (**Please note that the PLM Scamark portal is optimised for usage on Google Chrome**)

1. Click on the three vertical dots (1) ⋮ in the top right corner of your internet browser:

2. Click on (2) 'More tools' and then (3) 'Clear browsing data'.

3. In the pop-up window, click on the (4) 'Basic' tab and choose (5) 'All time' as the time range.

4. **Make sure the two elements below are ticked**

- (6) 'Cookies and other site data'
- (7) 'Cached images and files'

Untick the 'Browsing history' box.

5. Then, finally, click on (8) 'Clear data' to clear the cache and cookies of your Google Chrome browser.

For Mozilla Firefox:

1. Click on the three horizontal bars ☰ in the top right corner of your browser to open the menu: 

2. In the dropdown menu, select (1) 'History'

3. In the submenu 'History', select (2) 'Clear recent history'

4. In the pop-up window, select (3) 'Everything' as the time range to clear.

5. Only tick (4) 'Cookies' and (5) 'Cache' and then validate by clicking (6) 'Clear Now'. 

Then, log in to the portal again: https://plm.scamark.com/rgbu-orbc-scam-prd1-bccs/orbcprod/

Feel free to contact us by email at plmscamark@msacsolutions.com

You can also contact one of our technical support team members between 9am and 5pm Monday through Friday (Central European Time) by calling +33 1 76 28 43 76